sobatbola Platform Privacy Notice

This page describes what we at sobatbola collect when you use our platform, how we keep that data protected, and who we share it with. We handle your personal information carefully because your account security and privacy are foundational to trust. When you create a sobatbola account, deposit via DANA, e-wallet, mobile banking, or another payment method, or play football markets, live-dealer games, or slots on our mobile app or browser, you share data with us. We're transparent about what that data is, how long we keep it, and what rights you have to access or delete it.

Our sobatbola privacy policy covers all uses of our platform — desktop and mobile, Android app and iOS browser, account creation through withdrawal, and every game category from Liga 1 betting to live blackjack. We also explain how we handle cookies, analytics, third-party processors, and what happens if our service is accessed from different jurisdictions like Jakarta, Surabaya, Bandung, or Medan.

If you have questions about our data practices after reading this policy, you can contact us through the channels listed at the end of this document. We respond to privacy inquiries within five business days.

What Data We Collect on sobatbola

We collect data in two categories: information you directly provide, and information collected automatically when you use our platform.

Data you provide directly: When you create a sobatbola account, you give us your legal name, email address, phone number, and date of birth. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we receive transaction details from the payment processor. During account verification (KYC), we collect identity documents — a photo of your national ID, passport, or driver's license — and may ask for a selfie to confirm your identity. We also store your account password (encrypted) and any security questions or two-factor authentication codes you set up.

Data collected automatically: When you access sobatbola on your mobile device or desktop browser, we collect your IP address, device type (Android, iOS, Windows), browser or app version, timezone, and language settings. We log your login timestamps, the pages or games you access, how long you spend on each section, and which payment methods you use. On mobile, we may collect your approximate location (based on IP) to enforce jurisdiction restrictions. We also collect analytics about app crashes, feature usage, and performance metrics to improve our platform.

How We Use Your Data on sobatbola

We use your data for the following purposes. First, to operate sobatbola — we need your account information to maintain your login, process your deposits and withdrawals, calculate your balance, and log your gaming activity. Second, to protect your account — we monitor for unauthorized access, detect fraud, and enforce our terms of service. Third, to comply with law — we are required by anti-money-laundering regulations, tax authorities, and law enforcement to retain transaction records and provide information upon legal request.

Fourth, to improve our sobatbola platform — we analyze gameplay data, app performance, and user feedback to identify bugs, optimize mobile speed, and add new features. Fifth, to communicate with you — we send account notifications, deposit confirmations, withdrawal updates, and promotional offers via email or push notification. You can control promotional communications through your account settings. Sixth, we may use anonymized or aggregated data for statistical analysis — for example, to report that players in Jakarta prefer Liga 1 betting while players in Surabaya prefer live dealers. This aggregated data cannot identify you individually.

Third-Party Processors and Data Sharing

We share your data with third parties only when necessary to operate sobatbola or comply with law. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, and our bank partners) receive your payment information to complete transactions. Our identity verification vendor receives your ID document and selfie to confirm your age and prevent account fraud. Our hosting provider stores our servers and databases; your data may be stored on servers located outside Indonesia, but we maintain encryption throughout.

We do not sell your personal data to marketers or third-party advertisers. However, we may share anonymized data with game providers (for example, the software company that operates our live blackjack or slots games) so they can track aggregate game performance. We also comply with law enforcement requests — if a court orders us to provide information about your sobatbola account, we will do so, though we may notify you first where law permits.

Cookies and Tracking on sobatbola Mobile and Desktop

We use cookies to store your login session, remember your game preferences, and track which promotions you've seen. On our sobatbola mobile app (Android), we use local storage (similar to cookies) to store your session and preferences. On iOS browser access, we use Safari cookies. Both methods are encrypted and accessible only when you're logged in to your sobatbola account.

We also use analytics cookies (via third-party services like Google Analytics) to understand how users interact with our platform. These cookies track which pages or games are most popular, how long users stay on each section, and whether they arrive from email, direct link, or another source. Analytics cookies do not contain personally identifying information — they track behavior patterns, not individual identity.

Data Retention and Deletion

We retain your sobatbola account data (name, email, phone) for as long as your account is active plus a grace period afterward (typically two years) in case you want to reactivate. We retain payment and transaction records for seven years because Indonesian law requires this for tax and audit purposes. Identity documents (ID photos, selfies) are retained only during the verification period and are deleted once verification is complete, unless we must retain them for legal compliance.

If you close your sobatbola account, we delete most of your personal information within thirty days, but we retain transaction and payment records for the full seven-year legal requirement. You cannot request deletion of transaction records because they are required by law. However, you can request deletion of your identity documents and optional profile information (like a saved phone number) by contacting our support team.

International Data Transfer

Our sobatbola servers and databases may be located outside Indonesia. This means your data may be transferred, stored, or processed internationally. We encrypt all data in transit and at rest, so even if our servers are in a different country, your personal information is protected by strong encryption. If you access sobatbola from a jurisdiction with strict data protection laws, you acknowledge that you understand and accept that your data may be processed internationally.

Your Rights Regarding Your Data on sobatbola

You have the right to request a copy of all personal data we hold about you on sobatbola. Submit a data access request through your account settings or by emailing our support team. You also have the right to request corrections if any information is inaccurate — for example, if your email address is listed incorrectly, contact us to update it. You may request deletion of optional data (like a saved phone number), though transaction records cannot be deleted because of legal retention requirements.

If you believe our use of your data violates our privacy policy or applicable law, you can lodge a complaint with our legal team or with the Indonesian data protection authority. We take privacy complaints seriously and will investigate within fifteen business days. We also respect your right to restrict certain data uses — for example, you can opt out of promotional emails by clicking the unsubscribe link in any email or adjusting your communication preferences in your sobatbola account settings.

Our sobatbola Privacy Commitment

We at sobatbola are committed to protecting your privacy and handling your data responsibly. We do not sell your information for profit. We do not share your identity with marketing companies. We do not retain your data longer than necessary except where law requires it. We use industry-standard encryption and security practices to keep your account, payment details, and personal information safe from unauthorized access.

Our data practices are transparent — this privacy policy explains exactly what we collect and why. If we change our data practices in the future, we will notify you by email and update this policy with a new effective date. You're welcome to contact our privacy team at any time with questions, requests, or concerns about how we handle your sobatbola account information.

To contact our privacy team, use the support portal in your sobatbola account, email the address listed in our legal notice page, or submit a written request to our Jakarta office. We respond to all data access and privacy requests within five business days. If you have a complaint about our data practices, you can escalate your concern to our legal team or to Indonesia's data protection regulator.

Privacy Policy Effective Date and Updates

This privacy policy is effective as of the date listed at the end of this document. We review and update our privacy practices annually or whenever our data collection methods change significantly. If we make material changes — for example, if we begin sharing data with a new third party or change how long we retain data — we will notify all active sobatbola users by email at least thirty days before the change takes effect. Your continued use of sobatbola after the change date constitutes your acceptance of the updated policy. If you do not agree with our updated practices, you have the right to close your account and request deletion of your optional data within the timeframes specified in this policy.